Refunds
Full Refund:
- Damaged or Defective Product: If the product you received is damaged or defective, you are entitled to a full refund. Please contact us within 14 days of receiving the product to request a refund. We will ask you to provide photos or other evidence of the damage or defect.
- Product Not as Described: If the product you received does not match the description on our website, you are entitled to a full refund. Please contact us within 14 days of receiving the product to request a refund. We will ask you to provide photos or other evidence of the difference between the product you received and the product description on our website.
- Order Cancellation Before Shipping: If you wish to cancel your order before the product is shipped, you will be refunded the full amount of your order. Please contact us as soon as possible to cancel your order.
Partial Refund:
- Partially Damaged or Defective Product: If the product you received is partially damaged or defective, you may be entitled to a partial refund. The amount of the refund will be determined based on the extent of the damage or defect. Please contact us within 14 days of receiving the product to request a partial refund. We will ask you to provide photos or other evidence of the damage or defect.
Non-Refundable Items:
- Digital Products: Digital products, such as downloaded images, are not refundable.
- Customized Products: Customized products, such as images with specific modifications, are not refundable.
- Used Products: Used products are not refundable.
Refund Request Processing Time:
All refund requests are processed promptly. Once your request is approved, the refund will be credited to your ABCDO e-wallet within 7 business days.
Returns
Returnable Products:
- Damaged or Defective Products: You can return a damaged or defective product for a full refund. Please contact us within 14 days of receiving the product to request a return. We will provide you with instructions on how to return the product to us.
- Products Not as Described: You can return a product that does not match the description on our website for a full refund. Please contact us within 14 days of receiving the product to request a return. We will provide you with instructions on how to return the product to us.
Non-Returnable Products:
- Digital Products: Digital products, such as downloaded images, are not returnable.
- Customized Products: Customized products, such as images with specific modifications, are not returnable.
- Used Products: Used products are not returnable.
Return Process:
To return a product, please follow these steps:
- Contact our customer service within 14 days of receiving the product to request a return.
- We will provide you with instructions on how to return the product to us.
- Carefully pack the product in its original packaging.
- Send the product to us by mail using a trackable shipping method.
- Once we have received and inspected the returned product, we will refund the amount of your purchase to your ABCDO e-wallet within 7 business days.
Contact
For any questions regarding our refund and return policy, please do not hesitate to contact our customer service at: [email protected].
In addition to the above policy, here are some additional points to consider:
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
- Return Delivery Time: Return delivery time may vary depending on the shipping method you choose.
- Return Tracking: You can track the status of your return by contacting our customer service.